Effective Date: 01/05/2025
Website: kigalitrends.store
Business Name: Food Delivery

At [Your Business Name], customer satisfaction is our priority. Due to the nature of our products, we have the following refund and returns policy for our food delivery service.

1. No Returns on Food Items

We do not accept returns on food once it has been delivered or picked up, due to health and safety regulations.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

  • The wrong item was delivered.
  • Your order arrived spoiled or damaged.
  • The delivery was significantly delayed due to our fault.

To request a refund, contact us within [24 hours] of receiving your order.

3. How to Request a Refund

Email us at [email protected] or call 0798937878 with:

  • Your order number
  • A brief description of the issue
  • Photo evidence (if applicable)

Our team will review your request and respond within [2 business days].

4. Cancellations

You may cancel your order within [10–15 minutes] of placing it, provided it has not been prepared or dispatched. After this time, cancellations may not be possible.

5. Contact Us

If you have questions about this policy or need help with an order, please contact:

Food Delivery

Phone: 0798937878

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